At Coup de Foudre, every order is carefully prepared and shipped from our boutique in Aurora, Ontario.
Online orders are generally dispatched within 1–3 business days (Monday to Friday, excluding statutory holidays).
Orders are shipped via Canada Post, and tracking information will be emailed once your parcel is on its way.
We currently ship within Canada only.
Complimentary in-store pickup is available Monday through Friday, 11:00 AM–4:00 PM.
We want you to be delighted with your purchase. Due to the intimate nature of our merchandise, the following conditions apply.
Online purchases: Eligible items may be exchanged or returned for store credit. Please contact us within 14 calendar days of delivery to initiate your return.
In-store purchases: Eligible items may be exchanged or returned for store credit within 7 business days of purchase, accompanied by the original receipt.
Coup de Foudre does not offer refunds for change-of-mind purchases. Eligible returns are processed as exchanges or store credit.
For hygiene reasons, the following merchandise is final sale and cannot be returned or exchanged:
All eligible returned merchandise must:
Coup de Foudre reserves the right to decline returns that do not meet these conditions.
Please email christine@coupdefoudrelingerie.ca within the applicable return period, including your order number, the item you wish to return and the reason for your request.
We will review your request and provide return instructions.
Return shipping costs are the customer's responsibility unless Coup de Foudre has made an error in fulfilling or shipping the order.
Please package your merchandise securely to prevent damage in transit.
Return Address
Coup de Foudre
2 Orchard Heights Blvd., Unit 8
Aurora, Ontario L4G 3W3
Canada
Eligible online purchases may also be returned in person at the boutique.
Once an eligible return has been received and inspected, please allow up to 10 business days for your exchange or store credit to be processed.
Confirmation will be sent by email.
Original shipping and handling charges are non-refundable for change-of-mind returns.
Gift purchases are subject to our standard return conditions. Eligible gift returns will be issued as store credit.
Sale and promotional merchandise is final sale.
For eligible purchases made using a promotional code, we may honour the original discount for a one-time exchange of the same item in another size or colour, subject to availability.
We strongly encourage customers to confirm their sizing before ordering intimate apparel online.
If you have previously shopped with us, we're happy to review your purchase history and help you select the most appropriate size.
Because beautiful lingerie deserves a beautiful fit.
A final word: We know the difference between tried on and worn. Please respect our return conditions so that every customer receives beautiful, unworn merchandise.
Nothing in this policy limits any rights or remedies available under applicable consumer protection laws, including those relating to defective or incorrectly supplied merchandise.
